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Return Policy


Standard Equipment - May be returned within 30 days if unused and accompanied with a receipt. Unused bathroom equipment in the original packaging may be returned within 7 days when accompanied with a receipt. Health Aid of Ohio will not accept returned merchandise if worn next to the skin, used for sanitary or hygienic purposes or if it is disposable. 

Custom Equipment – A deposit of 50% is required upon the order of custom items. Custom items may not be returned. I understand that the device or equipment being ordered on my behalf is considered custom-made and that it can’t be returned. I agree to accept responsibility for the payment of such fees if the device is unable to be delivered due to my death, cancellation of the order by me, or change in my condition such that the device is no longer medically necessary or appropriate. Compression stockings, bracing, lift chair, breast pump, custom wheelchair and accessibility product sales are final and these items are not returnable. No exceptions will be made.

State of Ohio Sales and Use Tax Blanket Exemption Certificate (prescribed by the Tax Commissioner and Rule No. 5703-9-03) 

The purchaser hereby claims exception or exemption on all purchases of tangible personal property and selected services Health Aid of Ohio and Western Reserve and certifies that this claim is based on purchaser's proposed use of the items or services as aiding human perambulation, hospital bed, wheelchair, supporting device, device used to lift wheelchairs into motor vehicles and/or a device used to supplement impaired functions of the human body.